FAQs

Can I apply mascara to my Boss Lashes?

Please do not apply mascara to your Boss Lashes as this can ruin the quality of the hair and limit the number of uses.

Can I curl my Boss Lashes?

Yes! You can curl the lashes as if they were your own. We do not recommend using heated eyelash curlers. 

Can I wear Boss Lashes if I have eyelash extensions?

We do not recommend wearing Boss Lashes if you have eyelash extensions.

Where do I store my Boss Lashes?

To maximise the number of uses of your Boss Lashes, we recommend placing them in its original casing when not in use. This will protect the lashes from dirt and dust and prevent them from being damaged.

Can I swim with my Boss Lashes?

We do not recommend swimming, bathing or going in water in your Boss Lashes as this can ruin the curl and style of the lash.

What is the difference between disposable lashes and Boss Lashes?

The key differences between disposable lashes and Boss Lashes are the lash design, quality of material and how they are made. Because Boss Lashes are made from 100% sustainably sourced Mink hair, they have a natural shine, are lightweight and flexible. Each pair of Boss lashes are hand-made and can be worn up to 25 times with the right care and maintenance.

Disposable lashes that you find in drugstores are more than likely made with plastic fibres which are thicker and heavier, generally making them less comfortable. Plastic disposable lashes also tend to be less soft and more difficult to curl. Even though they’re lower in price, disposable lashes can only be worn a few times before they need to be replaced.

How do you apply boss lashes?

Our lashes are designed with you in mind; we wanted to make Boss Lashes super quick and easy to apply. Our cotton-thread band is there to make the lashes more flexible and mould to your eye shape. Please refer to our How To Apply page.

Remember, practice makes perfect!

How do you clean Boss Lashes?
Boss Lashes are known for their sturdiness and quality, allowing for an average of 20 plus uses with the right care! Please note; it is essential to clean and look after your Boss Lashes for maximum wear.
What is Mink?

Boss Lashes are made up of 100% natural and ethically sourced Mink hair and sterilized to ensure that it is hypo-allergenic. Unlike synthetic lashes, our 100% natural Mink hair is free from any chemical processing or plastic which allow for an extremely soft, comfortable, and natural look.

Do you ship internationally?
We are pleased to offer FREE shipping within the UK and shipping rate of £5.00 on all international orders. Depending on your location, shipping times may vary. Please refer our shipping details page for full details.
What forms of payment do you accept?
We currently use PayPal as our payment method. You CAN still use PayPal even If you don’t have an account with them as you can use their guest checkout. We will be adding other payment methods in the future.
What is the return and exchange policy?
If you don’t love it, return it! (Lashes must be returned in the box, unopened and unworn). We want you to be just as happy with your lashes as we are! If in any way you are not happy with the items you purchased, we promise a full refund within the first 14 days of purchase. All that we ask is for you to return the item in its original packaging along with your invoice or receipt.
How do I submit a Return?
To request a refund or exchange, please fill out the Returns/Exchange Request Form here. You will be provided with a prepaid shipping label for your return shipment, however, a £2.99 processing fee applies. You must submit your refund request within 14 days of receiving your order. It is absolutely necessary that you follow our online process and receive an email confirmation before shipping back your products.

Lashes must be returned in the box, unopened and unworn.

How long for return to be processed?
Please allow up to fourteen business days (from the date you shipped the package) for us to receive your package and process your return. Once we have completed the return, you will receive a confirmation email. PayPal handles the returns.
What is the return policy?
Returns are valid within the first 14 days of purchase. You must provide your receipt along with your returned goods.